Shipping Policy

Thank you for shopping at Urbanouter. We are committed to delivering your orders safely and transparently. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Handling Time

  • Processing Time: All orders are processed and dispatched within 1 to 3 business days (Monday to Friday, excluding UK Bank Holidays).

  • Order Cut-Off Time: Orders placed before 6:00 PM GMT/BST (London Time) will begin processing the same business day. Orders placed after 6:00 PM will begin processing the following business day.

2. Shipping Zones, Rates & Transit Times

We currently ship to addresses within the United Kingdom only.

Shipping Service Rate Transit Time Total Estimated Delivery Time
Standard UK Shipping £3.99 Flat Rate 5 to 6 business days 6 to 9 business days (Total time from order placement to delivery)

Note: Estimated delivery times are based on business days (Monday to Friday). While we make every effort to deliver your package within these timeframes, transit times are estimates and may occasionally vary due to carrier delays or peak holiday periods.

3. Shipment Confirmation & Order Tracking

  • Once your order has been handed over to the courier, you will receive an automated shipment confirmation email containing a tracking number.

  • Tracking information typically takes 24 to 48 hours to update and become active on the shipping carrier’s tracking portal.

4. Delivery Addresses & Restrictions

We deliver to residential and business addresses across the United Kingdom. Please ensure your delivery address is accurate at checkout; Urbanouter is not responsible for deliveries to incorrectly entered addresses once the package has left our facility.

5. Lost, Damaged, or Incorrect Items

  • Damaged or Incorrect Items: If your package arrives broken, damaged, or contains the wrong products, please contact us within 7 days of delivery at [Insert Your Support Email] with your order number and clear photographic evidence.

  • Lost Shipments: If your tracking information shows no updates and the total delivery window (9 business days) has passed, please contact our support team so we can initiate an investigation with the carrier and arrange a replacement or refund.

6 - CONTACT INFORMATION

Business Name: Urbanouter

Business Email: contact@urbanouter.co.uk

Business Hours: 9:00 AM – 6:00 PM GMT+1 (Monday – Friday)

Response Time: We aim to respond to all inquiries within 24 hours during the business week.

Business Address: 55 Pilling Street, Rochdale, Greater Manchester OL12 6QE, United Kingdom