FAQs

1. What does Urbanouter sell?
Urbanouter is an online clothing store.

2. Which countries do you ship to?
We currently ship only within the United Kingdom. We do not offer international shipping at this time.

3. How long does delivery take?
Orders within the UK are typically delivered within 5 to 6 business days from the date of dispatch.

4. Is shipping free?
No, we charge a flat shipping rate on all orders. The exact shipping cost is calculated and shown at checkout before you complete your purchase.

5. What payment methods do you accept?
We currently accept payments via PayPal.

6. What is your return policy?
You can request a return within 14 days of receiving your order. Please note that return shipping costs are the customer's responsibility.

7. Do you offer exchanges?
No, we currently do not offer exchanges. If you'd like a different size, color, or item, please return your original order for a refund and place a new order.

8. How do I request a return or refund?
To request a return, please contact us via email or our website's contact form within 14 days of receiving your order. Our team will guide you through the return process.

9. How long does it take to receive a refund?
Once we receive and inspect your returned item, your refund will be processed to your original payment method. Please allow a 10 business days for the refund to reflect in your account.

10. How can I track my order?
Once your order is dispatched, you will receive a confirmation with tracking details so you can monitor your delivery status.

11. How can I contact Urbanouter for support?
You can reach our customer support team via email or through the contact form available on our website. We aim to respond to all queries as quickly as possible.

CONTACT INFORMATION

Business Name: Urbanouter

Business Email: contact@urbanouter.co.uk

Business Hours: 9:00 AM – 6:00 PM GMT+1 (Monday – Friday)

Response Time: We aim to respond to all inquiries within 24 hours during the business week.

Business Address: 55 Pilling Street, Rochdale, Greater Manchester OL12 6QE, United Kingdom