Return And Refund Policy

Thank you for shopping with us! We want you to love your purchase, but if something isn't right, we are here to help.

Please review our return policy below. By making a purchase on our website, you agree to these terms.

1. Return Window

You have 14 days from the date you receive your item to initiate a return request. Unfortunately, if 14 days have passed since your delivery, we cannot offer you a refund or exchange.

2. Item Condition Requirements

To be eligible for a return, your item must meet the following criteria:

  • It must be completely unworn, unwashed, and in brand-new condition.

  • It must be repackaged and returned in its original packaging.

  • Items showing any signs of wear, damage, or alteration will not be accepted.

3. How to Start a Return

To initiate a return, please contact us with your order number, proof of purchase, and the reason for your return. You can reach us through:

Once we receive your request, our team will review it and guide you on the next steps for shipping the item back to us.

4. Return Shipping & Fees

  • Return Shipping Costs: The customer is fully responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable.

  • Restocking Fees: We do not charge any restocking fees for returned items.

  • Original Shipping: Please note that the original shipping fees paid at the time of purchase will not be deducted or refunded.

5. Inspection and Refunds

Once your return is received at our facility, our team will inspect the item to ensure it meets our condition requirements.

  • If approved: We will process your refund immediately. A credit will automatically be applied to your original method of payment.

  • Processing Time: Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or card issuer.

  • Delayed Refunds: If you haven't received your refund after 10 business days, please double-check your bank account first, then contact your payment provider or bank, as it often takes some processing time before a refund is officially posted.

6. Exchanges

We do not offer direct exchanges. If you would like a different size, color, or a completely different product, the fastest way to get it is to follow our standard return process for a refund. Once your return is accepted, you can make a separate, brand-new purchase for the new item.

7. CONTACT INFORMATION

Business Name: Urbanouter

Business Email: contact@urbanouter.co.uk

Business Hours: 9:00 AM – 6:00 PM GMT+1 (Monday – Friday)

Response Time: We aim to respond to all inquiries within 24 hours during the business week.

Business Address: 55 Pilling Street, Rochdale, Greater Manchester OL12 6QE, United Kingdom